Frequently Asked Questions
Everything you need to know about shopping with Smoothie London.
How long does shipping take within the UK?
Standard shipping within the UK typically takes 2-4 business days. We also offer an express delivery option at checkout which guarantees delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start your request.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping times vary by location but generally take between 7-14 business days.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Are your materials sustainably sourced?
At Smoothie London, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2025.